Illustration for How to Order Custom Boxes: A Step-by-Step Guide

Buying Guides

How to Order Custom Boxes: A Step-by-Step Guide

From first email to delivered pallet — exactly what to send, what to expect, and how long each stage takes when ordering custom packaging.

November 28, 2025 · 6 min read

Illustration for How to Order Custom Boxes: A Step-by-Step Guide

What to send first

You do not need a finished spec to start. Send your product dimensions (or the product itself), a quantity or range, any board or finish preferences, artwork if it exists, and your deadline. Describe the product and we will recommend the board, style, print and finish on your quote.

The five stages

  • Brief — dimensions, quantity, artwork, deadline
  • Quote — itemised pricing and board advice within one business day
  • Dieline and proof — free, with unlimited revisions until approved
  • Optional sample — a printed digital sample to test fit and colour
  • Production and delivery — 8–12 business days standard, 5-day rush available

How long it really takes

The clock starts at artwork approval, not at first contact. Standard production is 8–12 business days after proof approval; a rush lane delivers in about 5 business days for launch deadlines. Build in time for proof rounds and shipping to your warehouse or 3PL.

Need a specification for your product? Request a free quote or browse our packaging products.

Request a free quote

Itemised pricing within one business day. Low MOQ from 50 boxes. No obligation and no instant price — a specialist builds the quote.

We reply within one business day. Details are used only to prepare your quote and are not sold or used for SMS marketing.

Ready for packaging that sells your product?

Send us your dimensions and artwork — or just describe your product. You will have an itemised quote within 24 hours.

  • Free design support
  • Low MOQ from 50 boxes
  • 5-day rush available
  • Worldwide delivery